Exchanges & Refounds

Our product exchange policy aims to provide the customer with total security in relation to the products purchased in our store. 

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The deadline for repentance/cancellation of the purchase is 7 calendar days, counted from the date of receipt of the product/item purchased, as established by Art. 49 of the Consumer Protection Code (once this period has elapsed, the product will be considered accepted by the customer).

Attention, we do not make exchanges or refunds after this period.

Your complaint will be analyzed in a maximum of 7 business days, we will contact you via email and if the defect in the product is proven, you can choose one of the following alternatives:

- Receive a refund of the amount paid.
- Receive a new product just like the one ordered.
- Receive a product of similar value.
- Receive a coupon with the value of the product to use in future purchases.

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The consumer also has the right to request a refund in the event that a product is unfit for consumption, out of date, altered, adulterated, damaged, corrupted, fraudulent, deteriorated or that presents any risk to the customer's health or life.

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Because of these, we provide the measurements in centimeters of our products so there is no mistake in choosing the size.

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At Wodson, the refund policy respects the established laws, working as follows:

Refund is made in the amount of 100% within 24 hours of payment of the order.

If the order is processed and shipped, exceeding 24 hours and a refund request occurs, the refund will be in the amount of a maximum of 60% of the total order including shipping, because our service is activated and executed automatically immediately after the customer's purchase.

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From the request for reimbursement, half of the amount (50%) will be refunded within 24 hours and the rest will be refunded within 10 business days after the request is made.